At LoanFin, your privacy is paramount.
Your personal information is important and we will always protect it. We undertake various initiatives to ensure we collect, store and handle your personal information in a manner that complies with the latest law and regulations.
All our processes and systems adhere to the Privacy Act (1988). Below is the outline of our policy on managing your data.
As a mortgage broking business, we need to collect your personal information including contact details and documentary evidence to verify your ID, and financial details including your employment details to assist us in doing our job. Meanwhile, we also gather your information through our communication with you using a variety of channels such as website forms, email, telephone, face-to-face or printed forms. However, we will never collect your personal data without your knowledge and consent.
The personal information collected is typically used for (but isn’t limited to):
- Contacting and communicating with you
- Getting a credit rating or report from a third party
- Evaluating your borrowing capacity
- Comparing home loan products based on your needs and goals
- Obtaining a pre-loan approval
- Obtaining a home loan
We may use your personal information in our marketing campaigns to inform you of the latest offers and news.
As mortgage brokers, we may need to disclose your personal information as part of our work for you, such as obtaining a credit rating or getting a home loan. In certain cases, we may be required by law to disclose your personal data to various authorities. For example, we may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act to disclose suspicious financial transactions. We may disclose your information to organisations such as:
- Banks and other lenders
- Credit rating companies
- Government and law enforcement agencies
- Mortgage insurers and other mortgage intermediaries
- Property valuers
Organisations that assist our jobs such as lead generators, printers, mailing houses, lawyers, debt collectors, auditors and accountants.
Data Storage and Security
Your personal information will be safeguarded always. Our goal is to ensure your data is protected from any misuse, loss, interference, modification, unauthorised access and disclosure. We take reasonable care to make sure your data is up-to-date and accurate.
When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify your personal information in a secure manner. However, we may sometimes be required by law to retain certain information, for example, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or the Archives Act 1983 (Cth).
You have a right to access your personal information, subject to exceptions allowed by law. Please contact us if you would like to do so. You may be required to put your request in writing for security reasons.
Access, Correction or Complaints
If you need more information, want to access or update your personal information or have a privacy concern, or if you wish to contact us regarding our handling of your personal information or any of the matters covered in this Policy, please contact us by email, phone or mail using the following details:
Email: [email protected]
47 Madeline Cct, Schofields NSW 2762